Open 7 Days
We Will Match Or Beat
ANY Offer
Elsewhere
Open 7 Days
We Will Match Or Beat
ANY Offer
Elsewhere
128bit encrypted
payment methods
from Paypal
& RBS Worldpay
128bit encrypted
payment methods
from Paypal
& RBS Worldpay
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| FAQ's |
Ordering and Payment
Delivery
Returns and Refunds
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| Ordering and Payment |
Ordering and Payment
What methods of payment do you accept?
We accept the following credit and debit cards:
Visa, MasterCard, Maestro/Switch, Solo, Visa Delta,Visa Electron and American Express. We use RBS Worldpay for our shopping cart and telephone orders-100% Secure. Or alternatively we will accept personal cheques or BACS payment. Once your funds have been cleared, your item will be dispatched.
Do your prices include VAT?
Yes. All prices displayed are fully inclusive of VAT.
Please note-AnR Leisure are voluntary VAT Registered.
All prices are in UK Pounds Sterling (£)
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| Delivery |
How much do you charge for delivery?
All 12V TV delivery's are free to mainland UK.Our Accesories will have a small carriage charge-depending on the size/weight of the item. Orders being dispatched to outside the UK will incur an extra delivery charge-please contact us for a quotation before ordering with us. Please ensure that there will be someone available to sign for the parcel at the designated delivery address. All deliveries are fully insured against loss and damage.
How long will delivery take?
Most items arrive 2-3 working days.
Please note your free item will be dispatched separately.
What if my order hasn't arrived?
If your order fails to arrive on the allotted delivery date, please contact customer services on 0161 292 3267, or email us at sales@anrleisure.co.uk.
Where are you based? Can I collect?
We are based in Stockport, Chesire. Unfortunately we are unable to offer collections as all our units are either warehoused or sent direct from the manufacturers |
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| Returns and Refunds |
What do I do if the item is unwanted?
We provide a 7 day money back guarantee on all orders placed. If for whatever reason you wish to return your item, you may do so providing that you contact us within 7 days of receiving the item.
In accordance with the 'distance selling regulations', unwanted items can be returned to us for a refund or exchange if they remain unused and unopened, with all sealed packaging intact. This does not affect your Statutory Rights. If you would like to return an unwanted item, please see the 'how to return an item' section below. If the item is wished to be returned to us after the 7 day cooling off period, we will consider at our discretion to take back unwanted items as long as they are un-opened-there will however be a re-stocking and administration fee, and the buyer is responsible for organising delivery back to us at their own expense.
What do I do if the item is faulty?
Should your item develop a fault within 30 days of your initial purchase, we will arrange for the item to be replaced free of charge. In the unlikely event that this occurs, please see the 'how to return an item' section below.
Additionally, all items we supply include a 1 year manufactures warranty or greater. Should a fault develop with an item after 30 days of the initial purchase, please contact us for further guidance. This returns policy does not affect your statutory rights.
How do I return an item?
All returned items must be sent back to us with an RMA code (return of merchandise authorisation).
To obtain an RMA, please follow these steps:
1) Email our returns manager with details of the reason for returning the item: support@anrleisure.co.uk Please include your order number in the subject of the email. If you are returning an item due to a fault, please describe the fault and any steps which you have taken to resolve the problem.
2) If the item qualifies for a return we will respond to your email with a unique RMA code.
3) Please clearly state on the box, you are returning to us and your unique RMA number.
Please note
- We are unable to accept returns which are sent back to us without a a RMA code.
- Please ensure that you send the item back to us using a recorded delivery service.
- We recommend that you use the original packaging to return the item to us.
- Please do not enclose money, or other letters with the returns parcel. If you wish to exchange to a different item, please order through the website in the usual way.
I have returned my item to you, what happens next?
Once your item has been received by our returns handling department it will be processed in accordance with the action selection on the returns slip. If the item was returned for reasons of a fault, it will be tested by our returns department. If a fault can not be detected, we will notify you by email and arrange for the item to be returned. Please allow up to 7 working days for our returns department to process your return.
Privacy Policy
Here at AnR 12V Leisure Products Limited, we are committed to protecting your privacy. The information collected about you is used solely for the purpose of processing your order and may be used in the future to advise you of new products and special offers. If you do not wish to be contacted about future products/promotions/events please either let us know at the time of ordering, or by responding to a promotion email you may receive telling us you wish to not receive any future offer details.
|
| |
Return to top of page
| FAQ's |
Ordering and Payment
Delivery
Returns and Refunds
|
| |
Return to top of page
| Ordering and Payment |
Ordering and Payment
What methods of payment do you accept?
We accept the following credit and debit cards:
Visa, MasterCard, Maestro/Switch, Solo, Visa Delta,Visa Electron and American Express. We use RBS Worldpay for our shopping cart and telephone orders-100% Secure. Or alternatively we will accept personal cheques or BACS payment. Once your funds have been cleared, your item will be dispatched.
Do your prices include VAT?
Yes. All prices displayed are fully inclusive of VAT.
Please note-AnR Leisure are voluntary VAT Registered.
All prices are in UK Pounds Sterling (£)
|
| |
Return to top of page
| Delivery |
How much do you charge for delivery?
All 12V TV delivery's are free to mainland UK.Our Accesories will have a small carriage charge-depending on the size/weight of the item. Orders being dispatched to outside the UK will incur an extra delivery charge-please contact us for a quotation before ordering with us. Please ensure that there will be someone available to sign for the parcel at the designated delivery address. All deliveries are fully insured against loss and damage.
How long will delivery take?
Most items arrive 2-3 working days.
Please note your free item will be dispatched separately.
What if my order hasn't arrived?
If your order fails to arrive on the allotted delivery date, please contact customer services on 0161 292 3267, or email us at sales@anrleisure.co.uk.
Where are you based? Can I collect?
We are based in Stockport, Chesire. Unfortunately we are unable to offer collections as all our units are either warehoused or sent direct from the manufacturers |
| |
Return to top of page
| Returns and Refunds |
What do I do if the item is unwanted?
We provide a 7 day money back guarantee on all orders placed. If for whatever reason you wish to return your item, you may do so providing that you contact us within 7 days of receiving the item.
In accordance with the 'distance selling regulations', unwanted items can be returned to us for a refund or exchange if they remain unused and unopened, with all sealed packaging intact. This does not affect your Statutory Rights. If you would like to return an unwanted item, please see the 'how to return an item' section below. If the item is wished to be returned to us after the 7 day cooling off period, we will consider at our discretion to take back unwanted items as long as they are un-opened-there will however be a re-stocking and administration fee, and the buyer is responsible for organising delivery back to us at their own expense.
What do I do if the item is faulty?
Should your item develop a fault within 30 days of your initial purchase, we will arrange for the item to be replaced free of charge. In the unlikely event that this occurs, please see the 'how to return an item' section below.
Additionally, all items we supply include a 1 year manufactures warranty or greater. Should a fault develop with an item after 30 days of the initial purchase, please contact us for further guidance. This returns policy does not affect your statutory rights.
How do I return an item?
All returned items must be sent back to us with an RMA code (return of merchandise authorisation).
To obtain an RMA, please follow these steps:
1) Email our returns manager with details of the reason for returning the item: support@anrleisure.co.uk Please include your order number in the subject of the email. If you are returning an item due to a fault, please describe the fault and any steps which you have taken to resolve the problem.
2) If the item qualifies for a return we will respond to your email with a unique RMA code.
3) Please clearly state on the box, you are returning to us and your unique RMA number.
Please note
- We are unable to accept returns which are sent back to us without a a RMA code.
- Please ensure that you send the item back to us using a recorded delivery service.
- We recommend that you use the original packaging to return the item to us.
- Please do not enclose money, or other letters with the returns parcel. If you wish to exchange to a different item, please order through the website in the usual way.
I have returned my item to you, what happens next?
Once your item has been received by our returns handling department it will be processed in accordance with the action selection on the returns slip. If the item was returned for reasons of a fault, it will be tested by our returns department. If a fault can not be detected, we will notify you by email and arrange for the item to be returned. Please allow up to 7 working days for our returns department to process your return.
Privacy Policy
Here at AnR 12V Leisure Products Limited, we are committed to protecting your privacy. The information collected about you is used solely for the purpose of processing your order and may be used in the future to advise you of new products and special offers. If you do not wish to be contacted about future products/promotions/events please either let us know at the time of ordering, or by responding to a promotion email you may receive telling us you wish to not receive any future offer details.
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Return to top of page
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